FAQs: All of Your Xabi Jeans Questions Answered
Where does your denim come from?
All of our jeans are made from sustainably-produced denim sourced from Milan, Italy.
Is your apparel ethically produced?
We strive to manufacture jeans that are made from fair-trade and environmentally-sustainable premium materials and are crafted by professional artisans in Los Angeles. By keeping our production process in the United States, we are safeguarding the craft of American jean-making and providing jobs for hard-working Americans. You can learn more about our story and values here.
Why do your jeans cost more?
The price of our premium jeans reflects the quality of the materials and workmanship that go into making them. Some companies have chosen to cut production costs by replacing employees and trained artisans with machines, pre-programmed lasers, and chemical treatment, but the results achieved by these manufacturing processes are always inferior. We founded our company because we believe hand-crafted, artisanal production methods have real value. When you invest in a pair of Xabi Jeans pants, you are investing in years of wear and jobs for American working-class families. Learn more about our jean-making process here.
What sizes do your jeans fit?
My jeans were marked as “shipped”, but they haven’t arrived.
At Xabi Jeans, we take customer care seriously. If your order hasn’t arrived, please contact us so we can help.
My jeans don’t fit. Can I return them?
We generally accept returns of full-priced jeans that still have the original tags and packaging intact and have not been worn, washed, soiled, or altered. Before returning your jeans, please send an email to email@example.com explaining the reason you want to return them. Once your return is approved, you will need to send the jeans in their original packaging and with the tags attached to our postal address (below) and allow two weeks for your request to be processed.
My jeans arrived, but they look different to the picture.
We strive to make our product descriptions and pictures as accurate as possible. However, if a mistake does occur and your product is not as advertised, you may return it in its original, unused condition.
Please keep in mind that, as part of our artisanal production process, we hand-wash and distress each pair of jeans by hand. Natural variations in the color and appearance of our product are part of our jeans’ authentic and original character, not a defect.
Get in Touch with Us
For any other questions or comments, you can contact us via our web form, send an email to firstname.lastname@example.org, or write to us at Xabi Jeans LA, 3532 Union Pacific Ave., Los Angeles, CA 90023. Please note that this is a postal address only.
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